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Forum Discussion

__user's avatar
__user
New member | Level 2
7 years ago

Account Downgraded - no new Smart Sync

Hello,   My desktop app has just displayed a warning: "Account Downgraded - No new online-only files can be created using Smart Sync."     I have a DB Business and a DB Personal account. I...
Plans
Sync
  • __user's avatar
    __user
    7 years ago

    I am able to make local files online-only. I wasn't able to when I posted this message. ???

     

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hi there, if you’re getting this on your Dropbox Business team, then it’s possible that the account has been downgraded to a free team.
 
You can check what kind of team you’re on by logging in and visiting the following page. 
 
What does the team admin see on their end?
  • __user's avatar
    __user
    New member | Level 2
    7 years ago

    Thank you for your response. 

     

    The business team has not been downgraded to a free team and we are only using 6.75% of our available space.

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      7 years ago
      Are you able to make any files online-only using Smart Sync?

      Could you forward a screenshot showing the plan page, while hiding the name of the team for me?
      • __user's avatar
        __user
        New member | Level 2
        7 years ago

        I am able to make local files online-only. I wasn't able to when I posted this message. ???

         

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