Learn how to make the most out of the Dropbox Community here 💙.
Learn how to make the most out of the Dropbox Community here 💙.
Make sure that the documents you're trying to open in Word online are in .docx format. The older .doc format is not supported by Microsoft's Online apps. The same holds true for Excel and PowerPoint.
I have not, but was wondering the same thing. I'll try that next, thanks!
Make sure that the documents you're trying to open in Word online are in .docx format. The older .doc format is not supported by Microsoft's Online apps. The same holds true for Excel and PowerPoint.
THANK YOU!! The Word documents I was trying to open were in .doc format and now that they are in .docx format, I can open them via dropbox in Microsoft Word Online. I am so releived. Thank you to both Rich and gregoc!
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