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Forum Discussion
All folders on my dropbox are empty
Here is my situation. Person A shared folders with Person B. Person B shared the same folders with me so I can view and edit/upload new files. I signed up for dropbox on my laptop and downloa...
I have been receiving messages saying that my box is full - upgrade your storage.
I accessed my dropbox and deleted one large folder of files.
Now when I go into my dropbox I see my other folders that have been there but they are empty???
- I can't get any support to fix this.
What should I look to do?
Thank You
Hannah
Dropbox Staff
Dropbox StaffSorry to hear about this, TW_10.
Have you searched your deleted files page and your events page, to see if you can find the files?
Hello,
Yes I did. Both locations show me the files that I did delete. But I do not know why the other folders are empty.
I have no data in the dropbox. I went from over the limit to nothing,,,,
Do I need to upgrade my plan to see the files that were there??
- Nancy
Hey TW_10. Upgrading your Dropbox account wouldn’t help with this, so let’s check what happened.
When was the last time you were able to see all of your missing files within those folders on the Dropbox website?
Hi,
My files were there Jan 13th.
On the same day I deleted one folder with data in it that I did not need.
Since then, I can not see anything in my existing folder. It says they are empty.
The other thing I did was disconnected old PCs from the DropBox connection. (I think I can only have 3 connected at one time).
Does this have anything to do with it??
-Thanks,
