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Jovin's avatar
Jovin
Explorer | Level 3
2 years ago

"Anyone with link" permission not working, sending email to give permission.

A file I uploaded and set permissions to anyone with link isn't giving access, I have to grant permission through email, email says: xxx@gmail.com wants to access your file "xxx." Share this file with xx to let them view it. Why?

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  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Jovin, let's jump right into this!

     

    Out of curiosity, which platform did you use, in order to create the link? 

     

    If you check the file's Who has access setting, do you see selected the "Anyone with the link" option?

     

    Let me know more!

    • Jovin's avatar
      Jovin
      Explorer | Level 3
      2 years ago

      I'm on desktop, yes everything looks like it should, says anyone with link

    • Jovin's avatar
      Jovin
      Explorer | Level 3
      2 years ago

      Still can't figure out why I get emails to request access, I believe I had the link permissions set correct the first time, redid it using the share button set to anyone with link can view as suggested, tested link several ways, different browsers, private mode, incognito mode, etc. It looks like it is working on my end but still getting request access emails 😞

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Jovin, sorry to jump in, but I just want to check; have you deleted the old shared links or are you still using both the old shared link and the new one? 

    • Jovin's avatar
      Jovin
      Explorer | Level 3
      2 years ago

      deleting, at one point I thought it was because I was uploading a .zip file, so changed it to a folder, still doing it

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Jovin, can I send you an email, in order for us to have a closer look into this? 

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