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Forum Discussion

Glenn Dickson's avatar
Glenn Dickson
New member | Level 2
2 years ago

Are some files types not allowed on Dropbox?

I have found that Dropbox will not accept all types of files whereas GOOGLE drive will.  Are you going to fix that or do I discontinue my subscription?
Sync
upload
Ron-TGG's avatar
Ron-TGG
Explorer | Level 3

I too have an issue with Dropbox not allowing me to upload SOME .docs files and SOME .xlsx files. For no apparent reason. It even tells me that a .docx file cannot be uploaded even when there is no .docx file within the folder I am trying to upload. This is unacceptable. 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey there, Ron-TGG, I hope you're doing well! 

 

Can you clarify which one of our platforms you use, when trying to upload the content? Is it the web, desktop or mobile app? 

 

Do you happen to have a screenshot of the error message you get when this happens? 

 

Keep me posted, and we'll take it from there! 

  • Ron-TGG's avatar
    Ron-TGG
    Explorer | Level 3
    2 years ago

    Windows 11, MS Edge, web. There isn't even a .docx file within that folder!

     

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Ron-TGG, great job on the added details there! 

       

      Have you tried to upload the same folder, using a different browser? And if you have, do you get the same error there? 

       

      Also, does this happen when you try to upload folders using the website, or do you notice the same behavior with individual files? 

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