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Forum Discussion

lindsay_8PTS's avatar
lindsay_8PTS
New member | Level 2
3 years ago

Dropbox Not Allowing Online Only Files

Hi—

Our design team is having issues with Dropbox today. All of our files are syncing at once and we are unable to make files "Online-Only".

 

Is anyone else having this issue, and is there a fix?

 

Thanks!

Lindsay

Desktop
Sync
  • lindsay_8PTS's avatar
    lindsay_8PTS
    3 years ago

    We were able to resolve this issue. The Business Accounts were all updated on 9/17 and this change switched our Admin account settings. We had to toggle the selection to allow members "Save hard drive space automatically" which allowed us all to then switch files to "online only". Additionally, we all had to clear our Dropbox cache to free up hard drive space.

     

     

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hi lindsay_8PTS, sorry to hear about this.

     

    Can you please let us know some additional information?

     

    For example, what is the OS of the affected devices and what's the status and version of the Dropbox desktop app installed there as shown in the system tray/menu bar?

     

    Have you rebooted the device(s) since you first noticed this?

     

    Let us know what you find and we'll take it from there, Lindsay. 

    • lindsay_8PTS's avatar
      lindsay_8PTS
      New member | Level 2
      3 years ago

      We were able to resolve this issue. The Business Accounts were all updated on 9/17 and this change switched our Admin account settings. We had to toggle the selection to allow members "Save hard drive space automatically" which allowed us all to then switch files to "online only". Additionally, we all had to clear our Dropbox cache to free up hard drive space.

       

       

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        I see, so this was caused by the changes outlined here after all. In any case, I'm glad to hear it's sorted now and thanks for keeping us in the loop too, Lindsay. 

         

        See you around the Community and take care!

  • gibbonsl's avatar
    gibbonsl
    Explorer | Level 4
    3 years ago

    I am having this problem this week. I have a Dropbox Plus account, and when I click on "Make online only", nothing happens. Help! My hard drive is now full!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Sorry to see you're having trouble making your files online-only, gibbonsl.

       

      Do you have a Windows or a Mac computer?

       

      If you haven't already, can you please restart your computer to see if that helps?

      • gibbonsl's avatar
        gibbonsl
        Explorer | Level 4
        3 years ago

        Yes, I had restarted my Windows computer to no avail.

         

        I uninstalled dropbox and removed most of the folders from my hard drive. Then I reinstalled and only had a few folders show up locally so my hard drive is no longer full.

         

        BUT when I right click to make a folder "online only", a blue circle swirls for a second and then the folder still is on the hard drive. The folders that were already online only still are, but I can't change any additional folders to online only.

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