We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
UsoT
7 months agoExplorer | Level 4
Banned for files containing malware
Hello there,
I recently got banned for sharing links with malware, however I know for a fact that the files I'm trying to share do not have malware in them. They are accessibility enhancements for ...
UsoT
Explorer | Level 4
Hey,
Apologies, but I require dropbox on a quite frequent basis, so bumping this to see if there is any possible assistance I can receive. Thank you.
Walter
7 months agoDropbox Staff
Thanks for the nudge on this UsoT
If you're still having issues with this, please let us know here and we'll reach out via email to investigate further.
- UsoT5 months agoExplorer | Level 4
Hello,
Sorry to drag this out again, but I've just encountered the same issue with my dropbox. I just tried to share a folder with a friend and it was flagged as Malware. There are known false positives when sharing applications coded in this particular programming language but this is the second time in a month.
Could I please have some assistance? Thank you.
- Hannah5 months agoDropbox Staff
Hey UsoT, sorry to hear that.
I just sent you an email, so we can take a closer look. See you there!
- harumscarum12 days agoNew member | Level 2
I have same issue; however I did not receive any email, and functionality is not restored after one week
- santiagorulo5 days agoExplorer | Level 3Dear Walter, I have a similar problem. I had a file that was blocked by malware. I deleted it, but now all my links are blocked. How can I fix this? Thanks!
- Walter4 days agoDropbox Staff
Hey santiagorulo - sorry to hear about this.
May I ask how long has it been since this happened? What is the exact error you're getting?
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!