We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

EtienneT's avatar
EtienneT
New member | Level 2
2 years ago

Remove temporary ban

Hello,

Seems like I exceeded the monthly bandwidth of my free account and my public links are temporarily banned. I don’t seem to be able to remove the ban myself and I didn’t find any ways to contact support. How can I remove the ban or contact support ?

Error Messages
Share
Shared Links
  • Mark's avatar
    Mark
    2 years ago

    Hi EtienneT 

     

    Bans are automatically removed by Dropbox - usually after at least 24 hours, although this is longer if you've had bans previously. There is no way around this (even with the help of support) except by paying to upgrade to Pro.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Hi EtienneT 

     

    Bans are automatically removed by Dropbox - usually after at least 24 hours, although this is longer if you've had bans previously. There is no way around this (even with the help of support) except by paying to upgrade to Pro.

    • Maxx Hendriks's avatar
      Maxx Hendriks
      New member | Level 2
      2 years ago

      Even paying to upgrade to Pro doesn't help. You'll still be banned for 24. Makes no sense.

    • calebhaydock's avatar
      calebhaydock
      New member | Level 2
      2 years ago

      So What do the temporary bans do? Is it because it exceeded the 2gb amount so locked it until it went back below that level?

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey calebhaydock, the mentioned bans are referring to the bandwidth usage of your shared links, not your account's quota.

         

        Let us know if you have any other questions. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!