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Garethahill's avatar
Garethahill
Explorer | Level 4
9 months ago

Both green check mark and cloud icon on folders which I marked "make available offline" on Mac OS

Apple M1 Pro 16GB RAM macOS Sonoma 14.4 Dropbox v194.4.6267   For some time now I have been unable to set files or folders as "available offline" in actuality. The check mark next to...
Desktop
GUI
Mac
Sync
  • Jay's avatar
    Jay
    9 months ago

    When you uninstalled and reinstalled Dropbox, did you perform an advanced reinstallation?

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hi Garethahill, thanks for providing these details!

 

This article should explain what the two icons mean when they appear at the same time.

 

For those folders with the two icons, could you try again with marking them as available offline?

 

If you have any further queries, feel free to message back.

  • Garethahill's avatar
    Garethahill
    Explorer | Level 4
    9 months ago

    Thanks for the article. This doesn't explain it. I have tried marking the files and folders: "make available offline" and nothing changes. Keep in mind, it's not only folders that have both icons, it's both files and folders.

     

    The only way to get rid of the cloud icon is to try to open a file. Then it downloads and becomes truly available offline.

     

    I have tried selecting "make online-only" on the entire Dropbox folder, which works fine.

     

    Then I attempt to mark all files and folders as "available offline" and the app indicates it's syncing around 500GB of data but it completes in around 60 seconds and I am back where I started with the same problem as per the image i posted in my first message.

     

    I have had Dropbox for over 10 years and so am fairly experienced with it.

     

    Short of trying to download every single file (one by one) in my Dropbox folder (there are 48,800 of them) I don't know what to do to fix this.

     

    I have uninstalled & reinstalled Dropbox. I have uninstalled & reinstalled Google Drive (which to be honest I am considering moving to now) thinking there may be a conflict, but nothing works.

     

    Surely I am not the only one with this issue.

     

    Please advise of a method to reindex or reset settings to force Dropbox or my Mac to discard existing settings and start again. 

     

    Cheers

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      When you uninstalled and reinstalled Dropbox, did you perform an advanced reinstallation?

      • Garethahill's avatar
        Garethahill
        Explorer | Level 4
        8 months ago
        Hi there, thanks for posting this article. This solved it, thank you!

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