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sgoldberg's avatar
sgoldberg
Helpful | Level 6
2 years ago

Button "Upload here" stopped working

I have a Android Samsung Galaxy S23. I can upload 1 image from my Gallery. When I try to upload the second image, on the "Choose upload location" screen, the button "Upload here" is not active. Neither is the back arrow on the bottom left. When I reboot I can upload the first image but not the second.

 

I have uninstalled and installed a new copy from the Play Store.

 

Thanks, Steve

Android
Mobile
Sync
upload
  • Jay's avatar
    Jay
    2 years ago

     Thanks for letting me know, if the issue returns again, please let me know!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi sgoldberg, thanks for bringing this to our attention.

     

    In order to understand what you're seeing, could you attach a screenshot, while hiding any personal info, showing both situations?

     

    This will help me to assist further!

    • sgoldberg's avatar
      sgoldberg
      Helpful | Level 6
      2 years ago

      Jay,

      Thanks for replying.

      However, it is now working. I successively uploaded about 10 images without the "Upload here" button hanging.

       

      When I started this thread, I left the phone in the hung state while trying to upload. I came back a while later and that upload worked.

       

      This is the screen when it hangs.

       

      Well, its working now. What can I say? "Case closed" I guess.

      Thanks Jay.

      Steve

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

         Thanks for letting me know, if the issue returns again, please let me know!

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