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Forum Discussion
Camera upload not working following update. Nothing happens.
Hello, today Dropbox seems to have updated some new feature. Following that, the camera upload from my iPhone, which previous worked automatically when connected to my laptop, does not upload photos anymore. I have checked all settings, both on the Dropbox on the laptop and the Dropbox on the iPhone. Have quit the apps few times, and nothing. If anyone know how to resolve this I would be grateful!
- Megan
Dropbox Staff
Hi LR0108, welcome to our Community!
Can you clarify the Dropbox version you're using on your laptop, along with the app's syncing status?
Have you checked this article, and also tried to toggle off, and then back on the camera uploads feature on the laptop?
Let me know more!
Hello Megan,
Thank you for your prompt reply.
The version of Dropbox on my Mac laptop is v179.4.4917.
Yes, I did read the article you suggested, and tried to toggle off, etc. but the issue wasn't resolved. Please find few screenshots from my iPhone and laptop attached below.
A couple of days ago, the Dropbox on the laptop asked me to chose a new version of something, I think it was to do with the interface but I do not recall precisely sorry. After that, I wanted to download all the photos on my iPhone (quite many) and connected it with the cable to the laptop. Previously, this would happen automatically, now I get the message attached below. As I would not want having to upload photos manually, as they are more than 20.000,
any advice on how to resolve this issue will be much appreciated.
Thank you.
All best,
Lara
- Megan
Hi LR0108, if you click on the "Why Dropbox can't import" are you re-directed to the article I provided, or a different one?
While we're trying to resolve this, keep in mind that you can use camera uploads on your mobile in order to upload the content there, and the uploads would then sync to the app on your Mac.
Now, can you also clarify the app's current syncing status, along with the OS on your iPhone and Mac, please?
