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Forum Discussion
Camera Uploads from USB drive not working
I have Autoplay set up to import new photos from USB drives, and this has worked for years on my old USB stick. I've started using a new one, but it refuses to upload any of the photos to my Camera Uploads folder. I still have enough space left, and it offers me the chance to add the drive to my Backup (but this doesn't help me because I want the photos renamed according to the date they were taken). Camera Uploads still works for my Android phone, so it's clearly capable of recognising photos from there.
- Jay
Dropbox Staff
Hi 35567ggg, the camera upload feature on the Dropbox desktop application will only process uploads of images and videos from camera devices specifically; not any kind of storage device connected to the device.
The OS makes various designations about different storage devices that connect to computers, so while the computer recognizes this storage device (USB stick), the computer also acknowledges this isn’t an actual camera device (like a digital camera, a phone, or an SD card which is usually inserted into a camera).
For a device like this, you would need to manually move/copy content from your USB drive into your Dropbox folder.
I've now tried using an SDXC card for this and it still isn't backing up from that when I plug it in
- Megan
Hey 35567ggg, let's jump right into this!
Let me make sure we're on the same page here: if I understand your need correctly, it sounds like you wish to automatically upload your USB content to your Camera uploads folder, am I right?
If not, feel free to correct me, and let me know more!
Camera uploads is a feature that automatically uploads photos from your mobile device to Dropbox.
If you wish to have your USB content there, you'd need to either upload them using our external backup feature, or to upload them first inside the root of your account, and then move them to your Camera uploads folder.
Let me know more, and we'll take it from there!
Hi Megan! Yes, I'd like to automatically upload files to Camera Uploads - I used to be able to do this with another USB stick where it would rename the pictures and videos according to the date they were generated, which was really handy (plus Dropbox would remember which ones it had already processed). I already had this working, and now it isn't.
- Rich
Super User II
Megan wrote:
Camera uploads is a feature that automatically uploads photos from your mobile device to Dropbox.
It's also a feature that uploads photos from USB devices you plug in to your computer.
35567ggg wrote:
I used to be able to do this with another USB stick ... I already had this working, and now it isn't.
Double check your autoplay settings and make sure it's still set to Import photos and videos (Dropbox).
