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mattiaa's avatar
mattiaa
Explorer | Level 3
2 years ago

Can no longer copy folder link from Mac OS Finder

hello, Mac OS Ventura  13.0.1 (22A400) - when I right click on a folder and select "Copy Dropbox link" nothing is copied to the clipboard. I have restarted Finder, restarted the machine, reinstalled ...
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  • roxyk's avatar
    roxyk
    2 years ago

    Jay Hi Jay. I've resolved the issue with Dropbox Support - thank you. They tell me I'd been banned for some reason. All sorted now, thanks.

Gr8sons's avatar
Gr8sons
Helpful | Level 5

We seem to have survived the relocation of Dropbox files to the System library. However, since that change forced by the MacOS (we're running Ventura now, but this problem persisted under Monterey) the right-click menu option Copy Dropbox Link doesn't work: nothing is copied to the clipboard.

Files seem to be syncing as expected and the other menu options, including View on Dropbox.com all work.

I didn't realize how often I used this menu option until the last couple months. When it works, it's much more convenient than navigating to the folder online and copying the link from there.

Any fixes? I'm hoping I'm not the first to discover this bug.

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Gr8sons, thanks for letting us know about this.

 

Can you check which version of the Dropbox application you're using and what's the sync status?

 

You can hover over the Dropbox icon in your menu bar, to see this info.

 

Let me know and we'll go from there.

  • Gr8sons's avatar
    Gr8sons
    Helpful | Level 5
    2 years ago

    Dropbox v167.4.4719

    Sync status is Up to Date. However it warns me that it can't sync the Public folder, which has nothing in it.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Thanks for the update here!

       

      If you close the Dropbox app and then relaunch it from your applications folder, does that help at all?

       

      Also, please make sure you restart your computer as well, if you haven't done so already.

      • Gr8sons's avatar
        Gr8sons
        Helpful | Level 5
        2 years ago

        I've tried both of those steps multiple times. This has been an issue since about Thanksgiving, BTW.

        I've even worked thru the delete and reinstall process as outlined in the Help Center. No joy.

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