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Forum Discussion

hello-world-123's avatar
hello-world-123
New member | Level 1
3 days ago

Cannot create links to share files. "We’ve suspended your sharing activity" error.

Dear Dropbox Support Team, It's been a while since I actively used dropbox, apart via a service to back it up and sync it. Today, I logged in via web to share some pictures, and I got this message:...
Error Messages
Shared Files
Shared Links
  • hello-world-123's avatar
    hello-world-123
    23 hours ago

    Dropbox support resolved my problem in a timely manner. I was indeed banned from creating sharing links, probably due to a virus detected in the past within my files. 

    Great support experience, thank you :) 

hello-world-123's avatar
hello-world-123
New member | Level 1

Hello Megan, thank you for the prompt reply. Yes, send me an email please! 

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
3 days ago

Got it hello-world-123! 😀

I just sent you an email, and I'll be more than happy to take it from there. Cheers!

  • hello-world-123's avatar
    hello-world-123
    New member | Level 1
    23 hours ago

    Dropbox support resolved my problem in a timely manner. I was indeed banned from creating sharing links, probably due to a virus detected in the past within my files. 

    Great support experience, thank you :) 

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