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nikitaudhwani's avatar
nikitaudhwani
New member | Level 2
6 years ago

Cannot upload files on Slack

Since I recently upgraded to Dropbox for Business, I can no longer upload files on Slack. I have enabled the Dropbox integration on Slack a while ago. On the Slack desktop app, it recognises Dropbox and allows me to identify the file I want to share. But when I click on the file, I get an error message 

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  • Lusil's avatar
    Lusil
    6 years ago
    Hey nikitaudhwani, thanks for posting your query on the Community. 
     
    Due to account-specific info that’d be necessary so as to have a more in-depth investigation of the matter, I’d recommend we move this discussion to email. As such, I was able to locate your ongoing communication with a member of my team. 
     
    I’ve passed your comments along to them and can see that they replied to you. Please check your inbox for their latest message and don’t hesitate to get back to them with any further queries regarding this via email. 
     
    Thanks!
  • jeremiahpyron's avatar
    jeremiahpyron
    New member | Level 2
    6 years ago

    I have this same issue after upgrading to Dropbox Business.  What's the best way to resolve?  Thanks.

    • jsydnor's avatar
      jsydnor
      New member | Level 2
      4 years ago

      Same issue here. Can you please post a solution on the thread so we dont have to go hunting for an answer. Thank you. 

      • nikitaudhwani's avatar
        nikitaudhwani
        New member | Level 2
        4 years ago

        They haven't figured out a solution, that's why there is no answer here. Slack and Dropbox keep giving us the run-around by pointing fingers at each other. Bottom line, these two apps don't have an integration

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago
    Hey nikitaudhwani, thanks for posting your query on the Community. 
     
    Due to account-specific info that’d be necessary so as to have a more in-depth investigation of the matter, I’d recommend we move this discussion to email. As such, I was able to locate your ongoing communication with a member of my team. 
     
    I’ve passed your comments along to them and can see that they replied to you. Please check your inbox for their latest message and don’t hesitate to get back to them with any further queries regarding this via email. 
     
    Thanks!
    • nikitaudhwani's avatar
      nikitaudhwani
      New member | Level 2
      6 years ago

      Hi Lusil,

      Initially, I contacted the Support desk and was told to post my question here (see screenshot email response). I'll follow up via email as you have suggested.

      [personal information removed]

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        No worries nikitaudhwani, I’ll leave this thread open as well in case any like-minded users have any suggestions as well. :grin:
         
        Let us know how it goes! 
         
        PS. I also went ahead and removed the screenshot attached for security and privacy purposes. 

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