Learn how to make the most out of the Dropbox Community here 💙. 

Forum Discussion

poulin888's avatar
poulin888
Explorer | Level 4
2 years ago

can't copy link to share files

Just trying to share a link to a file that I have shared before successfully and this weekend I get this message

Can’t share file​

We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

 

Looking through the 5 main reasons I don't see any that would cause this. I am sharing music files with a group on a private forum. The last file that I am trying to share (the done that has been working) is a tune that I wrote, so no copyright issue there. Now I can't share any of my files at all.

Has anyone had this happen, and how did you resolve the issue? Thanks for any attempt to help me.

 

 

Error Messages
Share
Shared Links
  • poulin888's avatar
    poulin888
    Explorer | Level 4
    2 years ago

    I don't know who or how to contact for help with this, please re-direct me if necessary. When I try to copy a link to share a file I get the following message:

    Can’t share file​

    We’ve suspended your sharing activity because of a violation of Dropbox’s Terms of Service and Acceptable Use Policy, and Terms of Service or Services Agreement.

    I can't imagine what I have done to cause this to happen. Please help me to restore normal dropbox functionality. Thank you.

     

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi there poulin888 - sorry to hear you're having issues with this.

     

    May we reach out via email to have a further look internally?

     

    Thanks!

    • poulin888's avatar
      poulin888
      Explorer | Level 4
      2 years ago

      Please. I appreciate any efforts to resolve this.

      Do you need my email address? I assume (could easily be wrong) that you have it. If these messages are not visible to the public I am happy to provide the address.

      Thanks, Steve 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Sure thing, Steve. You've got :envelope: 

         

        Whenever you get the chance, take a look at your email;'s inbox and we'll take it from there. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Since I won't be able to look into your account's specifics, I'd suggest getting back to your ticket and ask for further information there since Leah would be better equipped to address your concerns poulin888 

     

    Let us know of any updates!

    • poulin888's avatar
      poulin888
      Explorer | Level 4
      2 years ago

      How do I do that? I don't understand how to get to Leah and her group without posting this. I tried to respond to Leah first and my message was "delayed" delivery and as far as I know it has not gotten through yet. I may sound frustrated but not at the folks trying to help, just the situation.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        It sounds like your ticket might have been closed poulin888 

         

        You can open a new one through this form If you like. 

         

        Just make sure to use an incognito window without signing into any Dropbox account and fill in all the relevant information along with an email address we can reach you. 

         

        If you find any troubles along the way, let me know and I'll open a ticket for your behalf from my end. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions