You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

mkmr484's avatar
mkmr484
Helpful | Level 6
3 years ago

Can't install dropbox

Hello developers, I am unable to install new version of dropbox. My PC is HP EliteOne 1000 G1 27-in 4K UHD AiO Before it was correctly but now it is not showing in System Tray and also not sync...
Desktop
Dropbox Basic
Install
Sync
Windows
  • mkmr484's avatar
    mkmr484
    3 years ago

    I have installed and uninstalled dropbox many times, does not work. Reseeting PC didn't work. At last I have format my c-drive and installed windows. Now Its working. Installing windows to run an application nobody likes. I request the developer to add a powerful uninstaller to dropbox which may ask user to remove dropbox completely while uninstalling.

Brno's avatar
Brno
Explorer | Level 3

I'm not able to install new version of Dropbox, I've downloaded last one full version "Dropbox 185.4.6054 Offline Installer.x86.exe". I'm working on Win10 as admin user, many years using Dropbox. Recently days it direct me to update old version, but update was wrong. So, I've uninstall Dropbox and want to install new one.

When I start installer (both user or admin), it is seen in Process manager, but in 2 seconds it stops without any warning, any window on screen, nor any errors in system log. What's wrong, how to install this version ?

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Brno, thanks for bringing this to our attention.

 

Can you please check out this article with some common troubleshooting steps for installing issues (where applicable), to see if they help?

    • Brno's avatar
      Brno
      Explorer | Level 3
      2 years ago

      Now, I tried to clean both registry and directories from all of Dropbox, restart PC, and tried to install it again... Anew nothing...

       

      But I have Dropbox update log ( DropboxUpdate.log-2023-10-20-08-59-12-432-7896-finished ), can I send it to you ?

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks, Brno.

         

        If you have any antivirus, VPN, firewall, proxy, etc. that might be blocking the Dropbox app, can you also try to disable those temporarily, to see if it helps?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!