Forum Discussion

RoWow's avatar
RoWow
Explorer | Level 3
2 years ago

Can't see files that someone has added to a Dropbox folder I created

Hello, I created and shared a folder from my Dropbox account with a collaborator from another country so that they could edit and add files to it. The collaborator has done so, however, the folder ap...
Share
Shared Folders
sync
upload
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey RoWow, thanks for posting here!

 

Are you unable to see the new folder that has been added on your desktop app, or your web account?

 

Besides that, is it possible you’re checking a different folder under the same name on your Dropbox account, which isn’t the one you shared with your collaborator?

 

Let me know, and we’ll have a look.

RoWow's avatar
RoWow
Explorer | Level 3
2 years ago

Hi Nancy - we are unable to see it in either the desktop or web versions and yes, it is definitely through the link I've shared. Thanks for responding, please don't worry about it now - we are going to use wetransfer instead to access the files as we need to get going on this. Thanks again for your prompt reply.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi RoWow, if you wish, I'd be happy to look a bit more into this! 

     

    You mentioned that you're using a link. Just wanted to clarify the steps that you used in order to share the folder with your collaborator. 

     

    Did you use a shared folder, or a shared link instead? 

     

    If you can't see the files in your account online either, that means their changes don't sync to your account online.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!