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Forum Discussion
Can't see files that someone has added to a Dropbox folder I created
Hello, I created and shared a folder from my Dropbox account with a collaborator from another country so that they could edit and add files to it. The collaborator has done so, however, the folder ap...
Nancy
Dropbox Staff
Dropbox StaffHey RoWow, thanks for posting here!
Are you unable to see the new folder that has been added on your desktop app, or your web account?
Besides that, is it possible you’re checking a different folder under the same name on your Dropbox account, which isn’t the one you shared with your collaborator?
Let me know, and we’ll have a look.
Hi Nancy - we are unable to see it in either the desktop or web versions and yes, it is definitely through the link I've shared. Thanks for responding, please don't worry about it now - we are going to use wetransfer instead to access the files as we need to get going on this. Thanks again for your prompt reply.
- Megan
Hi RoWow, if you wish, I'd be happy to look a bit more into this!
You mentioned that you're using a link. Just wanted to clarify the steps that you used in order to share the folder with your collaborator.
Did you use a shared folder, or a shared link instead?
If you can't see the files in your account online either, that means their changes don't sync to your account online.
