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Forum Discussion
Can't see files that someone has added to a Dropbox folder I created
Hello, I created and shared a folder from my Dropbox account with a collaborator from another country so that they could edit and add files to it. The collaborator has done so, however, the folder ap...
Hello,
I created a shared folder for someone in another country to upload files. They have uploaded the files but I can't see them. They are not there whether I use the app, folder on my PC laptop, or go to my dropbox account online through a browser. I created the folder and set it anyone who has the link can view and edit, and sent the person the link, and also added their email to the shared folder. I see a few others seem to have had the same problem, but I see no answer that works for me.
Hannah
Dropbox Staff
Dropbox StaffHi there, nancy16! Welcome to the Dropbox Community!
Is it possible that the link you sent these users, was a "can view" link, instead of a "can edit" one?
If they received a "can view", saving the folder to their account, would only save a copy, not the actual folder.
Can you ask them to go to their "Shared" tab and see if they perhaps need to add the folder to their account from there?
It is a "can edit" link. I'll probably use google drive - the problem there was the email was freezing in outlook, but I finally managed to have it unfreeze long enough to forward the email to gmail, and from there I can click on all 34 files and download them - eventually. Dropbox would have been easier.
I also tried the "email to dropbox" thing - but I guess they aren't actually attachments but links to files in google drive, so it's not working. Sigh.
