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Forum Discussion

scarkeet's avatar
scarkeet
New member | Level 2
5 years ago

Computer backup "can't backup without permissions" error for Documents folder. How can I fix this?

I'm trying to have DB back up my documents folder, but it keeps saying "cant backup without permission". Ive already set it to read and write for all users. How do I fix this?
Computer Backup
Desktop
Error Messages
Sync
Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff

Hi scarkeet, I'm sorry to hear you're having trouble with this!

 

Can you let me know which version of the desktop app you have installed at the moment and your OS version?

 

Also, are you trying to set this up on a profile that has admin permissions on the computer?

 

Let me know - thanks!

montygg's avatar
montygg
New member | Level 2
5 years ago

Hey, I'm also having this issue.

I'm pretty sure i've got the latest version of drop box and even though i've got everything set to 'read & write' and tried all the different options.

Any Advice?

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thanks for joining us montygg!

     

    If you haven't already, can you let me know if you've checked out the steps under "Troubleshoot computer backup" in this article?

     

    More specifically, if you've allowed access to files and folders for Dropbox in your device's settings.

     

    Keep me posted!

    • dominicperry's avatar
      dominicperry
      New member | Level 2
      4 years ago

      I have the same problem. I've run the commands in Terminal shown in the linked page (linked from the Dropbox app when you get the error), I've allowed Full Disk Permissions for Dropbox and run Disk First Aid. I've rebooted repeatedly. No change. The error persists.

      MacBook Pro 2015, 15", MacOS 10.15.7

       

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago

        Thanks for joining us here dominicperry!

         

        Since you've checked most of the relevant steps there, I've reached out to the email linked with your profile here so that we can look into this alongside some device specific info.

         

        When you have the time, please check your inbox for my message and get back to me there - cheers!

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