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Forum Discussion

scarkeet's avatar
scarkeet
New member | Level 2
5 years ago

Computer backup "can't backup without permissions" error for Documents folder. How can I fix this?

I'm trying to have DB back up my documents folder, but it keeps saying "cant backup without permission". Ive already set it to read and write for all users. How do I fix this?
Computer Backup
Desktop
Error Messages
Sync
montygg's avatar
montygg
New member | Level 2

Hey, I'm also having this issue.

I'm pretty sure i've got the latest version of drop box and even though i've got everything set to 'read & write' and tried all the different options.

Any Advice?

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Thanks for joining us montygg!

 

If you haven't already, can you let me know if you've checked out the steps under "Troubleshoot computer backup" in this article?

 

More specifically, if you've allowed access to files and folders for Dropbox in your device's settings.

 

Keep me posted!

  • dominicperry's avatar
    dominicperry
    New member | Level 2
    4 years ago

    I have the same problem. I've run the commands in Terminal shown in the linked page (linked from the Dropbox app when you get the error), I've allowed Full Disk Permissions for Dropbox and run Disk First Aid. I've rebooted repeatedly. No change. The error persists.

    MacBook Pro 2015, 15", MacOS 10.15.7

     

    • Daphne's avatar
      Daphne
      Icon for Dropbox Staff rankDropbox Staff
      4 years ago

      Thanks for joining us here dominicperry!

       

      Since you've checked most of the relevant steps there, I've reached out to the email linked with your profile here so that we can look into this alongside some device specific info.

       

      When you have the time, please check your inbox for my message and get back to me there - cheers!

      • Kristinn S.'s avatar
        Kristinn S.
        New member | Level 2
        4 years ago

        I had this problem and went through the troubleshoot without success.

         

        I went to the folders in question (documents and music in my case) and there I could see a alias folder created by Dropbox and then I could see the files and/or folders that could not be synced. I manually dragged the to the dropbox alias and input my Admin password when prompted.

         

        I was then able to go back to the Dropbox app and select the folders again and press save and everything went OK after that.

         

        Hope this helps someone out there.

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