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JEPEDEWE's avatar
JEPEDEWE
New member | Level 2
2 years ago

Content of folder not visible

Hi, Been a while since I used Dropbox, so maybe this is a silly question, but I don't find a solution for this problem: On my main computer I have a folder called "backup" The icon is a yell...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi JEPEDEWE, thanks for bringing this to our attention.

 

It sounds like you're referring to a shared folder.

 

If you're seeing it on the site, but not on your computer, either the folder itself has a special character that your OS cannot read, or you've disabled it using selective sync.

 

Could you check both of these and let me know if you were able to sync it?

  • JEPEDEWE's avatar
    JEPEDEWE
    New member | Level 2
    2 years ago
    I can the map and content on one Pc
    On the website I see the map but it has no content
    (Thanks for your kind help)
    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey JEPEDEWE, sorry to jump in, but did you make sure that the desktop app is 'up to date' on both of your devices and not still syncing in your menu bar/system tray?

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