Forum Discussion

RiCo67's avatar
RiCo67
Helpful | Level 6
12 months ago

Context menu disappeared from Dropbox app on Win11 build 194.4.6267

Hi all, it's a bit of time that I no longer see Dropbox options in the context menu on Win 11 (right mouse click). Due to this problem I can't select what files or folders I want to have availabl...
desktop
sync
Windows
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hey RiCo67, I see, thanks for letting me know! 

 

Have you tried the steps our Community Manager posted here, by any chance? 

RiCo67's avatar
RiCo67
Helpful | Level 6
12 months ago

Hi Megan, I tried the steps to modify Win 11 Registry, nothing changed ( I put a 01-02-...10 before the DropboxExt01 and so away).

In the screenshot attached you see how non modified registry is.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi there, RiCo67.

     

    One more thing you can try is to verify that the Windows UAC levels are set to default levels. 

     

    This can be changed in your Security settings in the control panel. For more information about UAC levels on Windows please see this link.

  • RiCo67's avatar
    RiCo67
    Helpful | Level 6
    12 months ago

    UAC Levels are set to Default...

    Anyone can tell me how I can eventually choose what to see or not in those 15 overlay icons on context menu?
    Is there any option to choose between them?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hey RiCo67, regarding choosing between overlay icons, you might need to check that with Microsoft or the other apps listed there, as we can't know for sure how they're working in regards to that.

     

    But, if you're restarting the computer and the issue still persists, I would suggest reaching out to our support team at this point.

     

    Make sure to give us your ticket number once you have it and if you have any issues opening a ticket, let us know as well.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!