Forum Discussion

RiCo67's avatar
RiCo67
Helpful | Level 6
12 months ago

Context menu disappeared from Dropbox app on Win11 build 194.4.6267

Hi all, it's a bit of time that I no longer see Dropbox options in the context menu on Win 11 (right mouse click). Due to this problem I can't select what files or folders I want to have availabl...
desktop
sync
Windows
RiCo67's avatar
RiCo67
Helpful | Level 6
12 months ago

Hi, thanks. Reinstalled, but nothing changed. Same as before

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Hey there from me, RiCo67!

 

It might sound trivial, but have you tried to re-start your device at all? 

 

I'm asking because to attempt to investigate something related to a visual issue on your Dropbox the best first step is for you to try restarting your computer and see if the issue persists. Restarting your computer will reload the Dropbox visual elements.

 

Also, is it possible that you recently updated your Windows' OS? 

  • RiCo67's avatar
    RiCo67
    Helpful | Level 6
    12 months ago

    Hi Megan, thanks.

    Yes my Win PC is restarted every day,(it never stays in suspend mode). When I finish my work day in the studio, I always turn (totally) off my PC.

    Win 11 usually get updated automaticlly, but this problem we're talking about is a long time issue.. I just decided to write here last week..

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hey RiCo67, I see, thanks for letting me know! 

     

    Have you tried the steps our Community Manager posted here, by any chance? 

  • RiCo67's avatar
    RiCo67
    Helpful | Level 6
    12 months ago

    Hi Megan, I tried the steps to modify Win 11 Registry, nothing changed ( I put a 01-02-...10 before the DropboxExt01 and so away).

    In the screenshot attached you see how non modified registry is.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    12 months ago

    Hi there, RiCo67.

     

    One more thing you can try is to verify that the Windows UAC levels are set to default levels. 

     

    This can be changed in your Security settings in the control panel. For more information about UAC levels on Windows please see this link.

  • RiCo67's avatar
    RiCo67
    Helpful | Level 6
    12 months ago

    UAC Levels are set to Default...

    Anyone can tell me how I can eventually choose what to see or not in those 15 overlay icons on context menu?
    Is there any option to choose between them?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    11 months ago

    Hey RiCo67, regarding choosing between overlay icons, you might need to check that with Microsoft or the other apps listed there, as we can't know for sure how they're working in regards to that.

     

    But, if you're restarting the computer and the issue still persists, I would suggest reaching out to our support team at this point.

     

    Make sure to give us your ticket number once you have it and if you have any issues opening a ticket, let us know as well.

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