Desktop App stuck on "Updating Dropbox account..." after 10/14 Update was Pushed Out

I had a report this morning from a client using Dropbox for Business that their computers have stopped syncing with Dropbox and are saying "Updating Dropbox account". Windows 11 Pro systems, Dropbox seems to have updated to a Beta version (186.3.6141).

I tried restarting Dropbox, rebooting the system, removing Dropbox and reinstalling but I cannot get it to sign in and sync files. 

Has anyone else had any more luck? When I signed into dropbox.com it says "Update scheduled Sat, Oct 28, brings more file organisation. Expect limited access for a few hours, starting at 02:00." but it is now nearly 12:00 and I wouldn't have expected this to affect the sync client. 

Update:

Of the two systems with this issue, on Saturday I removed the Beta vesion of Dropbox (still not sure how this was installed, must have been pushed by Dropbox as an auto update) from one and installed the latest 185.x version from winget, I left the other system as-is. Both systems were left on and did not sleep over the weekend, this morning the one I had downgraded started to sync again but the other did not.

I removed the Beta, installed latest from Winget, was asked to sign in again and now it is syncing. The Dropbox folder name has changed from "Dropbox (Company Name)" to "Company Name Dropbox". I believe this issue was caused by the updates Dropbox made to the folder names etc. I read the guides sent to me from Dropbox over the weeks before these updates and had completed all the prep steps.

I've got the same issue on about every Windows 11 computer. They have been stuck on "Updating Dropbox System" for ever, and the solution has been to quit Dropbox app > Uninstall > Download and reinstall latest version.

The major problem here is that a lot of users have been working on files for a week without knowing nothing gets synced, and after you uninstall the client you don't get the changed files to the new folder structure.

I had an email from Dropbox about another of my customer accounts to say they are delaying the upgrade so I wonder if this was a bug they are working on and delaying upgrades to buy time. 

Wanted to follow along and chime in that at our org we are seeing the same thing.  In addition we are also seeing partial selective sync, files not syncing when the user is given access/shared a new folder.  Uninstalling dropbox using the complete uninstall method works for a day or two and then the client runs into another folder of file that does not sync completely.  

This is really bad, now users are actually loosing data because Dropbox have deiced on a pointless update of the whole filesystem no one ever asked about. This should be voluntary and not mandatory.

No one should be losing any files. This is just a clunky rollout that doesn't feel like improved anything and isn't sufficiently documented or supported by Dropbox.

If anything is missing from your computer, just check Dropbox.com--your files should still be there.

rodneyseverson , that's not always the case. When you save files to your local Dropbox folder and the client doesn't sync, your files never reach the Dropbox servers. As this can, and do happen, and users are not warned about it you are lost.

Exactly, no one should be loosing files, but they are, that is the point. 

Good point! 

For the users I had to remove and reinstall Dropbox for, I used Everything (free search application by Voidtools) to search through the local Dropbox folder for anything modified recently, saved the files to the user's desktop, removed/reinstalled Dropbox, then re-added those files to Dropbox. 

Tedious for sure, but minimized data loss.

Why even bother with a dropbox client if you have to manually manage the sync process? To force a totally pointless reorganization on customers account resulting in data loss is really not in Dropbox favour and I am sure that is why the cancelled it.

For the Dropbox staff asking how long it will just sit like this, I've left my Win11 machine at "Updating Dropbox account..." since the October patch.  It's always on with Comcast Business internet connected.
As has been discussed, I do NOT want to have to manage reinstalling/syncing ~4TB of data if there's any other way around this.  My two Win10 machines completed their updates but the Win11 box has ~1TB of video still to sync.
Could this have something to do with Win11's insistence on using a Microsoft account as a machine account?

So what?  That distinction is 100% COMPLETELY useless to a customer.
It's not a >48 hour downtime... it's been over a month.

If I wanted to use Dropbox.com, I would not have installed the app in the first place.  The multi-device, large storage (~4TB) and multi-OS (Win10 & 11) experience is atrocious.

If I wanted to do an audit of 26976 deletions, I would have managed the data on a single machine.From an email over a month after the Win11 machine went haywire on the patch.

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