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Forum Discussion
"Updating Dropbox Account"
I cancelled a 30-day trial for a Dropbox upgrade option and now my desktop app is stuck on Updating Dropbox Account, for about 12 hours now. I've tried reinstallation, advanced reinstallation and everything but nothing is working. I've also gotten the temporary error message when reinstalling it. Online everything works fine, it's just the app here giving me trouble.
With this of course.
bn.BUILD_KEY: Dropbox
bn.VERSION: 186.4.6207
bn.constants.WINDOWS_SHELL_EXT_VERSION: 67
bn.is_frozen: True
machine_id: f790639c-22f9-4198-9cf7-b72d5be949c1
pid: 3380
cwd: 'C:\\Program Files (x86)\\Dropbox\\Client'
real_path='C:\\Program Files (x86)\\Dropbox\\Client'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\Garfunkel\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\Garfunkel\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\Garfunkel\\Dropbox'
real_path='C:\\Users\\Garfunkel\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\186.4.6207\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\186.4.6207\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\GARFUN~1\AppData\Local\Temp
TEMP: C:\Users\GARFUN~1\AppData\Local\Temp
tempdir: 'C:\\Users\\GARFUN~1\\AppData\\Local\\Temp'
real_path='C:\\Users\\Garfunkel\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 863, in wrapper
File "desktop/dropbox/client/main.py", line 6794, in finish_dropbox_boot
File "desktop/dropbox/client/message_queue.py", line 306, in _wrapped
File "desktop/dropbox/client/main.py", line 6254, in _init_components_for_account
File "desktop/dropbox/client/main.py", line 6177, in create_sync_engine
File "desktop/dropbox/sync_engine_boundary/factory.py", line 155, in make_sync_engine
dropbox.sync_engine_boundary.exceptions.IncompleteMigrationException: C:\Users\Garfunkel\Dropbox\.dropbox-relocate3640a06ba127
- Walter
Dropbox Staff
Hey there Skeletonsnax - sorry to hear about this.
Can you let us know your device's exact OS version and confirm that you performed a clean, advanced reinstall as outlined here?
Thanks so much!
Oh don't worry about this, I resolved it on my own.
I redid the same trial that caused this trouble, uninstalled my DB program entirely and ended the trial, which corrected everything wrong.
