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PapaNinjago's avatar
PapaNinjago
Helpful | Level 5
9 months ago

"Your account stopped syncing during an update" error on desktop app on Windows

I am on Windows 11, latest release and my Dropbox is also stuck on updating. The Dropbox version is the same. I am also receiving an error that I have not received before. I have stopped SnagIt, but in order to stop Windows Explorer, I would have to restart my PC.

 

desktop
sync
upgrades
Windows
  • jdc_smiley's avatar
    jdc_smiley
    New member | Level 2
    9 months ago

    Hello all,
    I'm having a syncing issue after the recent update.
    I'm getting error message that account stopped syncing due to some files are being used by other applications.     
    No files or applications were open during the update.
    Also, I have restarted the machine a few times now, even with logged off from Dropbox as the notes suggested in case you have this error.
    Obviously I can't rename or delete the folders as step 3 suggesting.
    Any Ideas ?
    Thank you.   

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      9 months ago

      Thanks PapaNinjago and jdc_smiley for bringing this to our attention.

       

      PapaNinjago, if you haven't already, please make sure to restart your computer, to see if that helps.

       

      As for you, jdc_smiley, do you have a Dropbox icon in your system tray?

       

      If so, please hover over it and let me know what you see.

      • sinokgr's avatar
        sinokgr
        Explorer | Level 4
        9 months ago

        Hello Hannah, thanks for getting back.
        As a matter of fact I went through chat and suggested me to uninstall & reinstall windows app.
        It seems like it's trying to sync now, the current status is ''indexing''.
        So hopefully might be ok at some point.

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