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staci22's avatar
staci22
Explorer | Level 3
8 months ago

Dropbox application stuck on "Indexing..." on Mac Ventura 13.6

My dropbox has been indexing for close to 2 weeks. ventura 13.6.7 I've tried: logging in/out reinstalling dropbox app   Contacted help and they suggested I do selective sync. That didn't h...
desktop
Mac
sync
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Thanks for bringing this to our attention, staci22.

 

Are you using the File Provider version of the Dropbox app?

 

How many files are currently in your Dropbox folder?

 

Also, you mentioned that you contacted our support team; can you please give us the ticket number for your communication, so we can take a look?

 

Thanks.

  • staci22's avatar
    staci22
    Explorer | Level 3
    8 months ago

    first ticket: Ticket #24074999: Dropbox Support Chat 
    second ticket: Ticket #24082805: Dropbox Support Chat 

     

    lots of files, how do I know if I am using the file provider version?

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Thanks for the ticket numbers, staci22.

       

      About the version of the app, if your Dropbox folder is in ~/Library/CloudStorage, then you're using the File Provider version.

       

      Also, I see that your second ticket was actually sent to our specialists, so I've added your comments here as well and raised the priority of the ticket.

       

      Once the team has reviewed your case, they'll get back to you on what steps you need to follow, etc.

      • staci22's avatar
        staci22
        Explorer | Level 3
        8 months ago

        just heard from someone and they manually trigered a re-indexing which I can see is working at the moment.

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