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dimalique's avatar
dimalique
Helpful | Level 6
5 years ago

Dropbox asks if I want to remove a document right after I save it

For the last couple of days, whenever I have saved a Photoshop or an Illustrator document to Dropbox, I have received a pop-up message right afterwards that says: "Remove "name of document" from yo...
Desktop
Error Messages
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Fiona's avatar
Fiona
Icon for Dropbox Staff rankDropbox Staff

Hey dimalique, thanks for reporting. 

Sorry to hear you are having trouble. Can you post a screenshot of the error message you described please? 
 
I will also need to know what version of Dropbox you have installed on the device giving you the error. 
 
Thank you! 
dimalique's avatar
dimalique
Helpful | Level 6
5 years ago

Hello! This is a screenshot of the message:

dropbox_screenshot_1.png

I am using Dropbox v88.4.172 on all my devices.

Thank you.

dimalique

 

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    I understand what is going on now! :slight_smile:

    Thanks for posting this screenshot Dimalique. 

    So, this message is a security notification that informs you, that dragging a file out of the local Dropbox folder, will sync as a deletion of this file for all of your devices and the Dropbox cloud. 

    The file will still exist in the location that you will drop it. Outside of Dropbox. Did you try to move this file out of your local Dropbox folder? 

    Get back to me with any questions or concerns. 

    • dimalique's avatar
      dimalique
      Helpful | Level 6
      5 years ago

      Hi! I just want to see if I have this right. When I open an Adobe file from my Dropbox folder on my local machine, make changes, and press save, Dropbox believes I'm dragging that file out of the local Dropbox folder and wants to delete it from all other folders? I'm not changing the folder in which I am saving the document. I'm simply saving the changes I have made to the file itself.

      dimalique

      • Fiona's avatar
        Fiona
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Thanks for clarifying that.  I thought you were moving the file out to edit it for some reason.:hear_no_evil:

        This is an unexpected behavior that I really want to investigate and help with. Sending you an email right now. If you can record a screenscast for me, I would be grateful. 

        To create a screencast  on Windows please follow the steps below:
        1. Open “Problem Steps Recorder” by clicking the Start button and then typing psr.
        2. Click Start Record and replicate the steps to show your problem
        3. Once you’ve replicated the steps, click Stop Record
        4. In the Save As dialog box, type a name for the file, and then click Save (the file is saved with the .zip file name extension)

        Thank you for your patience. We'll get to the bottom of this. 

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