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Forum Discussion
Dropbox Desktop App - files not appearing
Hi there,
I have just downloaded the Dropbox app for PC. It's installed successfully however only one of my folders is appearing. I only have two folders on Dropbox.com
One of the folders appears on the desktop app, the second folder is absent.
I created a 'TEST' folder online, to see if it successfully would appear on the desktop app, and it appeared straight away.
YET the second folder is still missing.
Any help would be much appreciated. I have tried signing-out/in a few times, but so far nothing is working.
Thanks in advance.
Hey eabeck, sorry to hear about your syncing issue.
Can you please let me know the app's exact status as shown in your system tray? Is it up to date or still syncing?
Also, does the folder that's not showing up locally on your device contain any incompatible characters perhaps?
Keep me in the loop!
- Walter
Dropbox Staff
Hey eabeck, sorry to hear about your syncing issue.
Can you please let me know the app's exact status as shown in your system tray? Is it up to date or still syncing?
Also, does the folder that's not showing up locally on your device contain any incompatible characters perhaps?
Keep me in the loop!
