We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

eabeck's avatar
eabeck
New member | Level 2
3 years ago

Dropbox Desktop App - files not appearing

Hi there,

 

I have just downloaded the Dropbox app for PC. It's installed successfully however only one of my folders is appearing. I only have two folders on Dropbox.com

One of the folders appears on the desktop app, the second folder is absent. 

I created a 'TEST' folder online, to see if it successfully would appear on the desktop app, and it appeared straight away.

YET the second folder is still missing.

Any help would be much appreciated. I have tried signing-out/in a few times, but so far nothing is working.

 

Thanks in advance.

Desktop
Sync
  • Walter's avatar
    Walter
    3 years ago

    Hey eabeck, sorry to hear about your syncing issue.

     

    Can you please let me know the app's exact status as shown in your system tray? Is it up to date or still syncing?

     

    Also, does the folder that's not showing up locally on your device contain any incompatible characters perhaps?

     

    Keep me in the loop!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey eabeck, sorry to hear about your syncing issue.

     

    Can you please let me know the app's exact status as shown in your system tray? Is it up to date or still syncing?

     

    Also, does the folder that's not showing up locally on your device contain any incompatible characters perhaps?

     

    Keep me in the loop!

    • eabeck's avatar
      eabeck
      New member | Level 2
      3 years ago

      THANK YOU!!!

       

      The folder contained this character ":".... all fixed now! Problem solved. It appeared right away on the desktop app when I changed the folder name.

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        No biggie eabeck - I'm just happy I could help.

         

        Take care and see you around the Community!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!