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AO6888's avatar
AO6888
Explorer | Level 3
2 years ago
Solved

Dropbox desktop syncing caused the internet wifi to stop working.

I have been experiencing this issue for a while now. Every time I sync a file on my MacBook onto Dropbox, the Wi-Fi connection stops working for other applications, browsers, phones, and smart home d...
desktop
Mac
sync
  • Jay's avatar
    Jay
    2 years ago

    If you reduce the upload speed even further, to less than 100 KB/s, are you still getting this issue? Are you connected to a stable WiFi network, or via a hotspot?

     

    Does this only occur on this network connection?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi there AO6888 - sorry to hear about this.

 

Can you please let me know the app's exact status and version as shown in your menu bar? 

 

Did you try rebooting your computer and/or internet router since you first noticed this?

 

Let me know more and we'll take it from there. 

AO6888's avatar
AO6888
Explorer | Level 3
2 years ago

 

The current status is 'Your files are up to date.' I'm using version 189.4.8427.

I've been experiencing this problem for years. I tried rebooting everything, but it didn't work. What I've been doing is waiting until Dropbox finishes syncing. During this time, web browsers can't load, the Wi-Fi speaker drops out, and Alexa cannot connect to the internet. Everything returns to normal after the sync is finished. It's a pain when I have to constantly sync files.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Did you try reinstalling the app at all since you first noticed this AO6888?

     

    Also, what are your bandwidth settings in the app's preferences at the moment? 

    • AO6888's avatar
      AO6888
      Explorer | Level 3
      2 years ago

      I did try uninstalling and reinstalled the app just now. The issue still persists.
      The current bandwidth setting is attached below.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi AO6888, that behavior is quite odd. 

         

        Does this happen only when you use the app, or when you upload a file using the website too?

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