We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

DBPROB's avatar
DBPROB
Explorer | Level 3
2 months ago

Dropbox files not showing on Macbook Air but are visible on Android phone

Can anyone tell me what's going on? Is it a sync setting problem? I only have free level for Dropbox.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi DBPROB, thanks for bringing this to our attention.

     

    Just for clarification, are the files appearing on the Dropbox site on the Macbook when you login?

     

    Do you have selective sync enabled in the Dropbox desktop application, which would prevent some folders from appearing on the Macbook?

     

    This will help me to assist further!

    • DBPROB's avatar
      DBPROB
      Explorer | Level 3
      The Dropbox application on laptop comes up with all files empty.
      Not sure where to check for selective sync. Is this a Dropbox setting or a Mac setting. Mac is running Ventura 13.3.1.
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        When you say that all files are empty, do you mean that the files are literally empty of data, or are they taking up no space on your machine, or are you referring to folders instead?

         

        The selective sync setting would be visible in the Dropbox desktop application when you open the preferences, using these steps.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!