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rafik_jabbour's avatar
rafik_jabbour
Explorer | Level 3
4 years ago

Dropbox index stuck - 211,488 files

I've been on this board for a few hours now trying every possible solution to stop dropbox from being stuck when indexing.

I bought a new laptop, moved the dropbox folder (1.3 TB) from my old laptop to my new one via an external HDD. Now my dropbox app cannot seem to be moving anywhere when indexing.
I tried the following:
- Clearing cache
- Uninstalling (using iObit Uninstaller) and re-installing (twice)
- Unlinking and relinking my account

All with no positive outcome.

Someone shed some light please?
Thanks in advance!

Desktop
Sync
  • Emma's avatar
    Emma
    4 years ago

    Thank you all for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.

    Please let us know if we can help with anything else or you're still having trouble!

     

    Edit: removed copy paste error :wink:

  • danemayer's avatar
    danemayer
    Helpful | Level 6
    4 years ago

    I'm having the same problem.  New computer.  Copied files from backup drive to the new computer.  Dropbox has been syncing for several days without success.  124,956 files being indexed according to Dropbox.  Windows Properties shows Dropbox folder has 51,449 files.  This is pretty crazy and extremely annoying.  If I can't resolve this I'm going to consider alternatives.

    • danemayer's avatar
      danemayer
      Helpful | Level 6
      4 years ago

      A few hours too late to help.  This morning I deleted Dropbox and when I reinstalled, put the Dropbox folder on another drive and selected to not store files locally.  It took about an hour after that to say it was up to date.  Not what I wanted but too late now.  

      • Ravi S.'s avatar
        Ravi S.
        New member | Level 2
        4 years ago

        Can you share what version of dropbox you're on now that things are working for you?

         

        I've had issues for a week on two different laptops. Wasted numerous hours trying to solve problems created by buggy dropbox software. Sent in tickets that were ignored and now after another work day has nearly ended... everything started working after one of my computers auto-updated to 115.3.553

    • rafik_jabbour's avatar
      rafik_jabbour
      Explorer | Level 3
      4 years ago

      Also too late to reply, 

      I uninstalled dropbox and deleted my local 1.6TB folder

      Installed dropbox and let it re-download the whole thing again over night and it worked.

      But syncing an existing folder is a no go.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey hales1, can you please elaborate on the problem you're facing and provide some additional information so that we can troubleshoot?

     

    For example, what is your device's OS and the version and status of the Dropbox desktop app installed there as shown in your menu bar/system tray?

     

    Any additional information is more than welcome!

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