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Forum Discussion

ccordeiro's avatar
ccordeiro
Helpful | Level 5
4 months ago

Dropbox keeps trying to sync a file that was moved to another Dropbox location on macOS.

Dropbox keeps trying to sync a file that was moved. No matter what I try to do the syncing doesn't stop for the past 2 days. Running on macOS Sonoma 14.5.
Desktop
Mac
Sync
  • ccordeiro's avatar
    ccordeiro
    4 months ago

    Nothing really worked 😞

    The only way to get back to normality was to unlink the Dropbox folder from my Mac, remove Dropbox app completely, delete Dropbox folder and then re-install Dropbox app.

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Thanks for posting this here, ccordeiro. 

 

You mean that the file was moved out of your Dropbox account, but the desktop app still thinks it’s there, correct? 

 

Can you send me a screenshot of your app’s syncing status? 

 

What if you add a file to your local Dropbox folder? Does it appear online after that or is the app totally stuck?

 

Let me know.

ccordeiro's avatar
ccordeiro
Helpful | Level 5
4 months ago

Yes, correct - Dropbox thinks that the file is still there.

 

Once I place a new file in the Dropbox folder the app don't "see" it because it keeps trying to sync the file which was moved. I also checked online and the new file is not there. Also tried to pause the syncing and resume it again, but it goes straight to try to sync the missing file and not even check for new files.

 

Thank you.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Thanks for the extra details! Do you still have this file saved on your computer? If yes, can you move it back to your Dropbox folder, wait till the app is up to date and then move it out again?

    • ccordeiro's avatar
      ccordeiro
      Helpful | Level 5
      4 months ago

      The file was not removed in fact, the file was just moved to a different location within Dropbox. However this was done while the file was open which I believe cause this issue.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        4 months ago

        Oh I see. It’s quite possible this caused the issue indeed. Have you closed the file since? 

         

        What if you still move it back to its original location and restart your device? Does that change anything?

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