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Zheszpar's avatar
Zheszpar
New member | Level 1
8 days ago

Dropbox Lite - "Can't upload. Please try again later."

Running into the error listed in the topic title. This is a fresh Dropbox Lite install. I've approved the login via email. The app was able to create a folder, but it refuses to upload any files. My ...
desktop
upload
Windows
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

HI Zheszpar, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?

Are you able to upload files normally via the Dropbox site?

Zheszpar's avatar
Zheszpar
New member | Level 1
5 days ago

Heya Jay,

Thanks for taking a look at this! I am on Dropbox Basic with exactly three devices. 

I just tested uploading files from the laptop in question via the Dropbox site. I uploaded one file via Wifi on my home network, and then to test bypassing my ISP entirely I disabled my Wifi and uploaded the second file without issue via 4g LTE. Odd that the site works but the app does not, thanks for suggesting that!

I've uninstalled the app, restarted the PC, and reinstalled it - same issue, just trying to upload a blank text file now, no go.

I'm only using default Windows 11 security; Windows Security, Windows firewall, no VPN or proxy. 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    4 days ago

    Hey Zheszpar - thanks for the additional details. 

    Can you please let us know if you've tried disabling your security software temporarily as a test to see how it goes?

    Also, do you happen to have the Dropbox desktop app installed on the affected machine? 

    Let us know and we'll take it from there.

    • Zheszpar's avatar
      Zheszpar
      New member | Level 1
      4 days ago

      Sure thing - and thanks for continuing to look into this odd situation!

      I've just tried disabling the antivirus and firewall in windows and reuploading - no dice, same issue.

      I haven't installed the Dropbox desktop app on either laptop that I've been testing this on, no. 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        4 days ago

        I see, thanks for clarifying this for me Zheszpar 

        We might need to switch to email to have a  further look internally at this point, but before we get there, could you try uninstalling the app, creating a new OS profile on your computer and try to install the app there?

        Do you get the same results? 

        Also, you mentioned that this was a fresh Dropbox Lite install. Was any Dropbox app ever running on the device? 

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