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Forum Discussion
Dropbox Not Allowing Online Only Files
Hi— Our design team is having issues with Dropbox today. All of our files are syncing at once and we are unable to make files "Online-Only".
Is anyone else having this issue, and is there a ...
We were able to resolve this issue. The Business Accounts were all updated on 9/17 and this change switched our Admin account settings. We had to toggle the selection to allow members "Save hard drive space automatically" which allowed us all to then switch files to "online only". Additionally, we all had to clear our Dropbox cache to free up hard drive space.
I am having this problem this week. I have a Dropbox Plus account, and when I click on "Make online only", nothing happens. Help! My hard drive is now full!
- Hannah
Dropbox Staff
Sorry to see you're having trouble making your files online-only, gibbonsl.
Do you have a Windows or a Mac computer?
If you haven't already, can you please restart your computer to see if that helps?
Yes, I had restarted my Windows computer to no avail.
I uninstalled dropbox and removed most of the folders from my hard drive. Then I reinstalled and only had a few folders show up locally so my hard drive is no longer full.
BUT when I right click to make a folder "online only", a blue circle swirls for a second and then the folder still is on the hard drive. The folders that were already online only still are, but I can't change any additional folders to online only.
- Megan
Hi gibbonsl, sorry to jump in here!
What is the Windows OS that you have currently installed on your device? Feel free to also let me know the version of the Dropbox app that you're using, along with its syncing status.
