You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

lindsay_8PTS's avatar
lindsay_8PTS
New member | Level 2
3 years ago

Dropbox Not Allowing Online Only Files

Hi— Our design team is having issues with Dropbox today. All of our files are syncing at once and we are unable to make files "Online-Only".   Is anyone else having this issue, and is there a ...
Desktop
Sync
  • lindsay_8PTS's avatar
    lindsay_8PTS
    3 years ago

    We were able to resolve this issue. The Business Accounts were all updated on 9/17 and this change switched our Admin account settings. We had to toggle the selection to allow members "Save hard drive space automatically" which allowed us all to then switch files to "online only". Additionally, we all had to clear our Dropbox cache to free up hard drive space.

     

     

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi lindsay_8PTS, sorry to hear about this.

 

Can you please let us know some additional information?

 

For example, what is the OS of the affected devices and what's the status and version of the Dropbox desktop app installed there as shown in the system tray/menu bar?

 

Have you rebooted the device(s) since you first noticed this?

 

Let us know what you find and we'll take it from there, Lindsay. 

lindsay_8PTS's avatar
lindsay_8PTS
New member | Level 2
3 years ago

We were able to resolve this issue. The Business Accounts were all updated on 9/17 and this change switched our Admin account settings. We had to toggle the selection to allow members "Save hard drive space automatically" which allowed us all to then switch files to "online only". Additionally, we all had to clear our Dropbox cache to free up hard drive space.

 

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    I see, so this was caused by the changes outlined here after all. In any case, I'm glad to hear it's sorted now and thanks for keeping us in the loop too, Lindsay. 

     

    See you around the Community and take care!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!