We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

CATS001's avatar
CATS001
New member | Level 2
3 months ago

Dropbox not syncing all our files on Windows 11

Hi,   We are using dropbox for a long time now. We have apps installed on all kind of platforms and are all syncing instantly and upon changes in files and folder.   We have just purchased a ...
Desktop
dropbox business
Sync
Windows
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 months ago
@CATS001 wrote:

I can open and see them all via webbrowser but not in file explorer. Dropbox says sync is up to date but we are missing a lot.

You're certain that these folders are checked in the Select Sync settings within Preferences? Do any of the folders have characters in their names that would cause issues with syncing?

  • CATS001's avatar
    CATS001
    New member | Level 2
    3 months ago

    Hi,

     

    Some of them does indeed contain charachters in the folder names that are not allowed. But it syncs fine on our macs. May this be a windows thing?

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 months ago

      Hey CATS001, indeed, this is an issue mostly on Windows computers; do the files sync, once they're renamed to remove those characters?

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!