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CATS001's avatar
CATS001
New member | Level 2
7 months ago

Dropbox not syncing all our files on Windows 11

Hi,   We are using dropbox for a long time now. We have apps installed on all kind of platforms and are all syncing instantly and upon changes in files and folder.   We have just purchased a ...
desktop
dropbox business
sync
Windows
Rich's avatar
Rich
Icon for Super User II rankSuper User II
7 months ago
@CATS001 wrote:

I can open and see them all via webbrowser but not in file explorer. Dropbox says sync is up to date but we are missing a lot.

You're certain that these folders are checked in the Select Sync settings within Preferences? Do any of the folders have characters in their names that would cause issues with syncing?

  • CATS001's avatar
    CATS001
    New member | Level 2
    7 months ago

    Hi,

     

    Some of them does indeed contain charachters in the folder names that are not allowed. But it syncs fine on our macs. May this be a windows thing?

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      7 months ago

      Hey CATS001, indeed, this is an issue mostly on Windows computers; do the files sync, once they're renamed to remove those characters?

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