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corbow's avatar
corbow
Helpful | Level 5
3 years ago

Dropbox Preferences hangs when trying to change folder location

I decided to partition my hard drive and want to move the dropbox folder to the new partition (from C: to E:). Every time I try to move the folder using Dropbox Preferences, it just spins, and I get "Not Responding" in Task Manager. I'm running Windows 11 on a new MSI laptop. Has anyone else had this happen? Were you able to solve it? If so, please share how you did it.

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  • corbow's avatar
    corbow
    3 years ago

    Thanks, Walter! I figured out what was going on. Apparently my system was slowly identifying all the files to move. I decided to leave the "not responding" task running, and eventually I got a confirmation popup ("Are you sure you want to change the location?"). After I answered Yes to that dialog, my Dropbox folder was moved. It took a while, because I've been a bit lazy about file management--now I need to clean up duplicates!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey corbow, sorry to hear you're having issues with this.

     

    If this persists after rebooting your computer, could you send us a screenshot of the last screen you can get to?

     

    Also, can you clarify the app's exact status and version as shown in your system tray?

     

    Thanks so much!

    • corbow's avatar
      corbow
      Helpful | Level 5
      3 years ago

      Thanks, Walter! I figured out what was going on. Apparently my system was slowly identifying all the files to move. I decided to leave the "not responding" task running, and eventually I got a confirmation popup ("Are you sure you want to change the location?"). After I answered Yes to that dialog, my Dropbox folder was moved. It took a while, because I've been a bit lazy about file management--now I need to clean up duplicates!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Ah, I see now - indexing your files might take a while indeed, especially with a large number of files stored on your account corbow 

         

        I'm glad to hear you're back up and running and please let us know if you have anything else to ask. 

         

        Cheers!

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