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Forum Discussion

Tharanei's avatar
Tharanei
Explorer | Level 3
5 months ago

Dropbox upload contextual menu on Android

Hi everyone,
I'm on a oneplus 10 pro.
Os and Dropbox app are up to date.

Problem : when I want to upload a file from another app (gallery, audio recorder, ...), I have a new contextual menu, where I cannot choose precisely the folder where I want to upload.
It did change like one / two weeks ago. Previously I had the right menu. Now I can only upload to the root folder and the search field do not allow me to choose another one.
A colleague of mine has the same.problem on another OnePlus Android phone, the other on iOS have no problem.

Thank you for your time

Android
Mobile
Sync
upload
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey there Tharanei - thanks for bringing this to our attention.

     

    Could you clarify the version of the Dropbox mobile app, and the OS version of your device for us?

     

    If you can also send us a screenshot so that we can have a visual too, I'd appreciate it.

     

    Thanks!

    • Tharanei's avatar
      Tharanei
      Explorer | Level 3
      5 months ago
      Ty for the reply.
      Os : Android 14, security update 5 may
      Dropbox : 384.2.2.
      I do not find any way to upload a picture here, where can I send the screenshot?
      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        There should be a camera icon within your reply box Tharanei 

         

        If you're on a mobile device at the moment, you might need to request the desktop version of the page to bring up the button. 

  • RyanFromDropbox's avatar
    RyanFromDropbox
    Icon for Dropbox Product Manager rankDropbox Product Manager
    5 months ago

    Hi, Tharanei -- I'm Ryan, and I work on the Product Management team at Dropbox.

     

    Thank you for sharing this issue with us. The menu you're seeing is a new design that our team is currently releasing for users. This new design is intended to make it easier to find and select folders while uploading, and I'm sorry to hear that it's not working properly for you.

     

    I'd like to learn more about the specific issues you're having, so that we can make any necessary improvements to this design.

     

    WalterH , can you please include me in the email thread/conversation you're having with Tharanei? I'd love to get more details!

     

    Thank you and talk soon,

     

    Ryan

     

     

     

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