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mrothen828's avatar
mrothen828
Explorer | Level 3
12 months ago

Contextual Menus Exists (Mac OS) - But half do not work

My contextual menus are there, but several options do not work - I've tried everything under the hood, but no success

Share (not working)

Send a Copy (working)

Copy Dropbox Link (not working)

Version History (not working)

View on Dropbox.com (not working)

Make online only (working)

 

  • Megan's avatar
    Megan
    12 months ago

    Hi mrothen828, I see, no worries.

     

    What about the OS update, did you recently go through with one? 

     

    I'd also suggest that you try an advanced reinstall as our last resort here. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi mrothen828, let's jump right into this! 

     

    As a first step, would you mind clarifying any troubleshooting steps you might have tried, in order for us to be on the same page? 

     

    Have you tried uninstalling, and then re-installing the app? 

     

    If you could also let me know the app's current version, and syncing status, that'd be amazing. You can check this one out, by hovering your mouse, over the little Dropbox icon, next to your WiFi. 

     

    Let me know of any updates! 

    • mrothen828's avatar
      mrothen828
      Explorer | Level 3

      I've done all of the above many times. v187.4.5691
      Syncing says "Files up to date"

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi mrothen828, have you recently upgraded your OS, by any chance? 

         

        Would you mind following the steps that my colleague has provided here, and let me know if this improves the situation at all?

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