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bridgetscally's avatar
bridgetscally
Explorer | Level 3
2 years ago

Editing files in a shared folder from a mobile device

Hello, I am trying to change settings so that the person I share a folder to can sign a document and fill out a few quizzes from their mobile device. Is this possible? I changed the settings to 'can ...
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Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff

Hi bridgetscally, thanks for bringing this to our attention.

 

What type of file are they trying to edit in the shared folder? What error are they getting exactly?

 

Also, when you say sign a document, are you referring to the Dropbox Sign feature, or something else?

 

This will help me to assist further!

bridgetscally's avatar
bridgetscally
Explorer | Level 3
2 years ago
“Can’t add text or signature this file seems to be locked or encrypted”
  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey bridgetscally, sorry to jump in here, but could you clarify the type of the file that's giving this error and, if possible, send us a screenshot of the error so that we can have a look too? 

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