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jamesalm's avatar
jamesalm
Helpful | Level 6
2 years ago
Solved

Email to Dropbox not working, no files uploading.

I've been using the email to dropbox function pretty consistently for a few months now. Just today I noticed it doesn't seem to be working. I have an application setup to email invoices to my dropbox...
dropbox business
sync
upload
  • BenDBX's avatar
    BenDBX
    11 months ago

    Hi Everybody,

     

    This issue should have been resolved for all users. Please let us know if it is still affecting you.

     

    Email to Dropbox only works when files are attached, rather than included inline in the email itself. When using this feature, please make sure to add files as an attachment.

     

    IA Accounting can you try emailing your your file(s) as attachments and let us know if this is working for you?

     

    Thanks,

    Ben

BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager
2 years ago

Hi IA Accounting,

 

Thanks for letting us know this is still affecting you. The root cause for the widespread problem with Email to Dropbox was resolved, but it looks like some users may still be experiencing problems and we're currently looking into it. Our engineering team is aware.

 

As Rich said above, make sure you're sending directly to the email you've set up for Email to Dropbox.

 

Let me know if you have any questions in the meantime, and I'll update here when I know more!

 

Regards,

Ben

CloudOlive's avatar
CloudOlive
Explorer | Level 4
6 months ago

This is happening for me also, in fact we've never trusted this feature to work for months. But would be useful if it did. 

 

On a Mac, Gmail corporate account, emailing the file(s) direct. Have tried jpegs, PDF, all sorts and nothing has come in over the past 4 hours+

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 months ago

    Hey CloudOlive, thanks for bringing this to our attention.

     

    Have you tried reaching out to our support team directly for further assistance since you first noticed this? 

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