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dave54's avatar
dave54
New member | Level 2
7 years ago

error 404 link not found

I am unable to open this link, which a co-worker sent me a month ago...when I click on it says error 404 link not found...please advise how I can get it opened, the co-worker can't find the original ...
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  • Lusil's avatar
    Lusil
    7 years ago
    Hey there dave54. 
     
    If you’re getting a 404 error, it sounds like the shared link may have been either deleted by the sender, or the file/folder associated with the shared link was removed. 
     
    For this reason, I’d recommend checking back with the sender for more info on the matter. 
     
    Let me know if you have any other questions! :upside_down:
  • Lusil's avatar
    Lusil
    7 years ago
    Thanks for the swift reply, dave54. If the link was deleted, then a new one may be created instead. 
     
    If they are unable to create a shared link to the folder/file, I’d recommend contacting our Support team for a more in-depth investigation, due to account-specific info that may be required. 
     
    Let me know of any updates! :grinning:
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
Hey there dave54. 
 
If you’re getting a 404 error, it sounds like the shared link may have been either deleted by the sender, or the file/folder associated with the shared link was removed. 
 
For this reason, I’d recommend checking back with the sender for more info on the matter. 
 
Let me know if you have any other questions! :upside_down:
dave54's avatar
dave54
New member | Level 2
7 years ago

Thanks Lusil, yes the sender deleted the link and is unable to recover and resend the link to me...do I have any alternatives? thanks again

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Thanks for the swift reply, dave54. If the link was deleted, then a new one may be created instead. 
     
    If they are unable to create a shared link to the folder/file, I’d recommend contacting our Support team for a more in-depth investigation, due to account-specific info that may be required. 
     
    Let me know of any updates! :grinning:

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