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agee's avatar
agee
Explorer | Level 3
6 years ago

Error 500 attempting to access shared files

Hello, I signed in to see a shared file and I get the Error 500 Error (500) Something went wrong. Don't worry, your files are still safe and the Dropboxers have been notified. Check out our Help C...
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  • Lusil's avatar
    Lusil
    6 years ago
    Thanks for confirming that for me, agee. 
     
    In order to further investigate, I’ve sent you an email to the email address associated with your Forum profile due to account-specific info that’s required on the matter. Please check your inbox for my latest message. 
     
    Cheers!
BuyiswaPhakathi's avatar
BuyiswaPhakathi
Explorer | Level 3

Also having the same issue with 4 shared files that I've always been able to access before.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
6 years ago
 
Could you also confirm that you’ve tried switching to another browser or incognito too? Also, are these files in a shared folder or individually shared with you? Are you able to download them and access them locally? Finally, if you’re getting an error as well (be it the same or different), could you send me a screenshot of it (omitting personal info)?
 
Cheers! :slight_smile:

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