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Forum Discussion
Error 500 when opening shared link
I shared a link with a coworker. When they clicked the link, they got this message with a purple dart board image.
"Error (500) Something went wrong. Don't worry, your files are still safe, and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for help, or head back to home."
I've read some articles, but none of them, I found, addressed this specific issue. I also used the chatbot option to work through the problem. I don't know what else to do to figure out why my link doesn't work.
I don't know if it matters, but the link is to 6 zip files that add up to 161,465 KB.
Thank you for your time.
How did you log out of the account Heather LB ? Do you have Dropbox installed on the computer?
That error usually means you've made the link incorrectly and just sent the URL of a file rather than actually creating a link. Have a look at https://help.dropbox.com/share/create-and-share-link
- Nancy
Dropbox Staff
Welcome to the forum, Heather LB!
Do you mind sharing a screenshot of the error message they receive on their end?
If you open an incognito window on your browser, and try opening this link, without logging in to your Dropbox account, do you receive the same error?
Is this happening for any other shared links or just this one?
Keep me posted for any updates.
Hi Nancy,
Here is the message the receiver of my link got when they tried to use the link.I logged out of my account and used the link in an incognito window. The link worked for me.
I just started using Dropbox; this is the first link I've tried to share. At this time, I don't have anyone else to test sharing links with to see if they work. I copied the link and sent it to my different email accounts (Gmail and Yahoo). Again, I signed out of Dropbox and tested the links. They worked for me.Thanks,
Heather- Mark
Super User II
How did you log out of the account Heather LB ? Do you have Dropbox installed on the computer?
That error usually means you've made the link incorrectly and just sent the URL of a file rather than actually creating a link. Have a look at https://help.dropbox.com/share/create-and-share-link
