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difaraka's avatar
difaraka
Explorer | Level 4
3 years ago

Error message "couldn’t communicate with a helper application" when trying to move a folder

Hi, I'm trying to move a folder that contains folders with photos in it from my dropbox to Files App in iPad. Previously it worked wonderfully and i can move them just fine. But, now after i updat...
Error Messages
iOS
Mobile
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Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
3 years ago

Hey difaraka, thanks for posting to our Community today.

 

Which version of the Dropbox app are you using? You can see that if you open the Dropbox app, tap on account and then on the gear icon.

 

Also, have you perhaps contacted Apple about this, to see if there's an issue on their end?

 

Let me know what you find!

  • difaraka's avatar
    difaraka
    Explorer | Level 4
    3 years ago

    Hey Hannah,

     

    I’m using dropbox ver 304.2.2, it should be the newest version and no i haven’t raised them to apple. Let me raised it to them and i’ll let you know what did they find on their end. Thanks!

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      That's perfect, thanks!

       

      Let us know, when you hear back. 🙂

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