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difaraka's avatar
difaraka
Explorer | Level 4
3 years ago

Error message "couldn’t communicate with a helper application" when trying to move a folder

Hi, I'm trying to move a folder that contains folders with photos in it from my dropbox to Files App in iPad. Previously it worked wonderfully and i can move them just fine. But, now after i updat...
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Swags's avatar
Swags
Explorer | Level 3

Hello,

 

When I'm sending an email from my iPhone and try to attach a file from dropbox this is the message that comes up just wondering if anybody has the same issue.

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Swags, how are you today?

 

In regards to the issue you're facing when you're trying to attach files from Dropbox, which version of the Dropbox app do you use on your end? 

 

Can you also send me a screenshot of the error message you mentioned above?

 

Let me know more, and we'll take it from there!

  • Swags's avatar
    Swags
    Explorer | Level 3
    2 years ago

    Hi Megan,  I'm using version 316.2.2

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