We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

awalde's avatar
awalde
Helpful | Level 5
25 days ago

Error Message: Couldn't share, but it might work if you reload the page and try again.

Hello,

 

I am unable to share folders. Each time I click the share folder button and enter the required information, I get the following error message:

 

"Couldn't share, but it might work if you reload the page and try again"

"Folder Upgrade in Progress, please try again later"

 

I would appreciate a solution to the above issue.  

 

Thanks!

  • It appears that I was trying to share to many folders in one day. I was able to share more today and I will try again tomorrow.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey there, awalde, I'd be more than happy to help! 

     

    If you haven't tried that already, can you switch over to a different browser, and give it another go? 

     

    Also, if I were you I'd clear the cache on my existing one, and try an incognito tab too to see if the results remain the same.

     

    Keep me posted, and we'll take it from there! 

    • awalde's avatar
      awalde
      Helpful | Level 5

      Hi Megan,

       

      I cleared the cache and tried incognito but the results remain the same.

       

      Thanks!

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hey awalde, thanks for trying! 

         

        Does this happen with a specific folder or all of them? Also, do you get the same results whether you try a shared folder, or a shared link

         

        Would you mind sending over a screenshot of the error message, please? 

         

         

  • abuislam5's avatar
    abuislam5
    Explorer | Level 4

    Hi awalde, I’m sorry to hear you’re having trouble with sharing folders! It sounds frustrating. Have you tried clearing your browser’s cache or using a different browser? Sometimes those simple steps can help resolve issues. Also, if the folder upgrade is still in progress, it might be worth waiting a bit longer before trying again. In the meantime, you might find some patience and inspiration in Surah Al Waqiah. Hope you find a solution soon!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!