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Forum Discussion
VladBusca
6 years agoNew member | Level 2
error moving dropbox
Hello
I get this error when trying to move dropbox folder from C to 😧 "some files can't be moved, please select a new location or close some open files and try again".
Tried this advice, didn't ...
- 6 years ago
Thanks for the update Vlad - most appreciated!
All's well that ends well I guess - right :wink:
In any case should either of you come up with a Dropbox question or another issue arises, don't hesitate to let us know; we're always one post away!
Have a lovely weekend guys (VladBusca & CoastalAnn).
P.S: For Ann's solution, please visit the following Help Center article:
https://www.dropbox.com/help/mobile/unlink-relink-computer-mobile
P.S.2: For Vlad's solution, please see here:
Walter
Dropbox Staff
6 years agoHey there VladBusca - sorry to hear that!
Can you send me a screenshot of the exact error you get?
Also, could you please let me know if you've restarted your computer since you first noticed this?
If you did and this persists, could you access your task manager and see if there are any processes that could be accessing your Dropbox files and close them from there?
Let me know what you find and we'll take it from there.
VladBusca
6 years agoNew member | Level 2
Below the printscreen. Yes I restarted the computer several times. Also tried the task manager option (mentioned this in my initial post).
Thanks
- Walter6 years ago
Dropbox Staff
Sorry to hear this persists for you Vlad.
Could you open your task manager and send me a screenshot of your active processes at the moment so I can investigate further?
- VladBusca6 years agoNew member | Level 2
- Walter6 years ago
Dropbox Staff
Thanks for the screenshots Vlad!
As there quite a lot processes that could be causing this, I've followed up internally via email to your Dropbox associated address so we can work on this together.
Take a look at your inbox please and we'll take it from there.
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